Privacy Policy

1. Introduction

Fort Washington Concrete ("we," "our," or "us") operates the website at fortwashingtonconcrete.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information about visitors to our Site and people who contact us about our services. By using the Site, you agree to the practices described in this policy.

If you have questions or concerns about this policy, contact us at team@fortwashingtonconcrete.com.

2. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our Site, call us, or email us, you may provide us with personal information including:

• Your name
• Phone number
• Email address
• Property address or service location
• Description of your project or inquiry

We collect only the information you choose to share with us. You are not required to provide any personal information to browse the Site.

Information Collected Automatically

When you visit our Site, our hosting provider and analytics tools may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search term that brought you to our Site
• Date and time of your visit

This information does not identify you personally. We use it in aggregate form to understand how people use our Site and to improve its content and performance.

Cookies and Similar Technologies

Our Site may use cookies - small text files stored on your device - to support analytics and basic site functionality. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site, but it will not prevent you from accessing our content or contacting us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and estimate requests
• To schedule and deliver our concrete services
• To communicate with you about your project before, during, and after the work
• To send you a follow-up after project completion, if applicable
• To improve our website, services, and customer experience
• To comply with applicable laws and regulations

We do not use your contact information for unsolicited marketing campaigns or email newsletters unless you specifically opt in to receive them.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with third-party tools that help us operate our website or manage communications (for example, our contact form provider or analytics platform). These providers are permitted to use your information only to perform services on our behalf.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request from a government authority.
• Business transfers: If our business is sold, merged, or transferred, your information may be part of the assets transferred to the new owner, subject to this policy.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, maintaining business records, and complying with legal obligations. When information is no longer needed, we delete or anonymize it using reasonable measures.

Contact and estimate inquiry records are typically retained for a period consistent with applicable Maryland business record requirements. If you would like your information removed sooner, see Section 6 below.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications you have consented to

To exercise any of these rights, contact us by email at team@fortwashingtonconcrete.com or by phone at (301) 872-6637. We will respond within a reasonable time. We may need to verify your identity before acting on your request.

7. Data Security

We use reasonable technical and organizational measures to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. Our Site uses HTTPS encryption for data transmitted between your browser and our servers.

No method of transmission over the internet or electronic storage is completely secure. While we take the protection of your information seriously, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

8. Third-Party Links

Our Site may contain links to third-party websites such as Google Maps or review platforms. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site before submitting personal information to it.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us: